Effective: September 20, 2026
Talynora provides subscription software for service businesses. This policy explains how information is collected, used, disclosed, and protected when customers use Talynora.
We may collect account and business profile information, contact information, customer and service-operation data submitted by users, scheduling and appointment data, usage and diagnostic information, and billing-related identifiers. Payment card details are processed by our payment provider and are not stored directly by Talynora.
We use information to provide, secure, maintain, and improve the service; authenticate users; manage subscriptions; process service workflows; send operational communications; prevent abuse; troubleshoot issues; and comply with applicable legal obligations.
We may disclose information to service providers that support hosting, payments, communications, security, analytics, and other infrastructure functions, only as reasonably necessary to provide and protect the service. We may also disclose information when required by law or to protect rights, safety, and security. We do not sell customer personal information for monetary consideration.
When enabled by a service business, our AI receptionist asks for permission before collecting spoken request details. Twilio processes speech into text, and OpenAI processes the text to extract service details. Talynora stores call identifiers, caller numbers, consent choice, transcripts, extracted details, and request status for the service business to review and follow up. We do not enable audio recording in this integration. You can decline and contact the business through its website instead. This feature does not send marketing SMS or dispatch emergency services.
Our public HVAC landing page uses the Google tag to measure advertising. You can allow or decline advertising measurement cookies, and change your choice using Cookie choices on that page. Storage is denied until you allow it; Google may receive cookieless measurement signals when storage is denied, including technical request information. Ad personalization and enhanced conversions are disabled. We do not send signup form fields, SMS consent records, or customer service records through this tag. Learn more about how Google uses information from sites that use its services.
When you choose to receive Talynora SMS messages, we collect your mobile phone number, your consent choice, and records of consent changes. We use this information to manage your messaging preferences and provide the messages you requested, limited to non-marketing account support and guidance on using Talynora. No promotional messages will be sent under this consent. Message frequency varies. Message and data rates may apply.
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
SMS consent records are not provided to third parties for their own marketing or promotional use. Service providers that deliver messages on our behalf may process the information necessary to provide that service. You can withdraw consent by replying STOP or by turning off SMS in Settings and saving your preferences.
We use administrative, technical, and organizational safeguards designed to protect information, including access controls, encrypted network transport, authentication controls, and operational logging. No method of storage or transmission is completely secure.
We retain information for as long as reasonably necessary to provide the service, meet contractual and legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and account status.
Authorized account users may review or update certain account information in Talynora. Requests concerning account data can be made through the support contact associated with the Talynora account or billing relationship.
Talynora is a business service and is not directed to children.
We may update this policy as the service evolves. Material changes will be reflected by an updated effective date and, when appropriate, additional notice.
For privacy questions, email support@talynora.com.